How Can We Help?
Owned and operated by Live Fire Kitchens, our team is ready to help with any question about your order or outdoor cooking setup.
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Frequently Asked Questions
How long does shipping take?
We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days depending on your location.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking details. You can use that tracking number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not right with your purchase, please refer to our Return Policy page for full details on how to start the process.
Can I exchange an item for a different model?
We are happy to help with exchanges within the return window. Reach out to us by email or the contact form on this page, and we will walk you through the available options for your pizza oven, grill, or outdoor kitchen setup.
How do I choose the right pizza oven or grill for my space?
Consider your available outdoor area, how often you plan to cook, and whether you want a dedicated pizza oven, a versatile grill, or a full outdoor kitchen. Send us a message with details about your patio or deck, and we can help point you toward the right fit.
What fuel types do your outdoor cooking products use?
Our lineup includes products designed for wood, charcoal, and gas-fired cooking. Each product page lists the specific fuel type and any accessories needed so you can choose based on the flavor and experience you prefer.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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We respond to every inquiry within one business day so your project stays on track.
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Built for the Outdoors
Every pizza oven, grill, and outdoor kitchen we carry is selected for lasting craftsmanship and performance.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
